SHIPPING & DELIVERY

Where does VANI-T ship? 

We ship to Australia and New Zealand. For our International customers please visit vani-t.com

How much does it cost? 

Order Over $75: FREE Standard Delivery (3-7 Business Days*) 
Order Under $75: $9.95 Standard Delivery (3-7 Business Days*) 
Express: $20.00 Flat Rate Express Delivery (1-3 Business Days*)

How long will it take for your order to be processed? 

You will receive a confirmation email from VANI-T to confirm that your order has been placed. VANI-T orders placed before 12.00pm (ACST) Monday - Friday (excluding public holidays) will be processed on the same day. Orders placed after 12.00pm (ACST) will processed the next business day. 

How long will it take to ship?

Once your order has been dispatched, you will receive an email from VANI-T with tracking information. If you don’t receive an email, please check your junk mailbox. If you still can’t find it, it’s possible we have an incorrect email address for you. Please contact VANI-T customer service team at [email protected] or call us on +61 8 8206 8700 (Monday to Friday 9.00am – 5.00pm ACST) with your name and order number to enable us to check the status of your order.

Are you having problems with your tracking? 

In some cases, the carrier takes 1-2 business days to register your shipment status on their website. However, if your tracking number isn’t updating or working at all, please contact VANI-T customer service team at [email protected] or call us on +61 8 8206 8700 (Monday to Friday 9.00am – 5.00pm ACST). 

*Please Note: 

Customers may experience a delay with dispatch and delivery during sale and/or product launch periods, and as a result of COVID-19.

VANI-T is not responsible for any delays caused by the freight carrier, especially during high-volume seasons. All delivery times are estimated. VANI-T cannot guarantee delivery dates.

If you are not home to accept your package and have not left a note on your order to leave package without signature, the freight carrier will leave a card in your letter box detailing the steps for picking up your delivery at the local post office or re delivery.

If you have not received your package within 7 Business Days of placing the order, contact us with your full name as well as your order number and we’ll look into the matter immediately.

VANI-T is not liable for missing parcels due to any errors on the customer or the freight carrier’s behalf.