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RETURN/REFUND POLICY

We are happy to offer a credit, exchange, or refund on an item you've purchased from us within 30 days of your purchase date - providing it fits one of the below circumstances.

Please note: Any items purchased from one of our Stockists may only be returned from where you made your purchase.

Change of Mind

If you've had a change of heart about an item you have ordered, we'll need to receive it back to us unopened and unused, in the original packaging.

Faulty Item

If the item you have received is faulty, please contact us with a detailed description of the product fault, and a photo if possible.

Allergic Reaction

In the rare instance you've had an allergic reaction to a product, please take a photo of the reaction and discontinue use of the product immediately. 

Allergy returns must be less than 20% used upon arrival back with us.

Incorrect Item/Damaged on Arrival

If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery. 

Please don't dispose of the item until we've had a chance to chat with you.

Mistake when Ordering

We understand that mistakes can be made when ordering. We'll need to receive the product back to us unopened and unused, in the original packaging.

HERE'S HOW IT WORKS

1. Get in touch 

To request a return, please fill out the online returns form below. 

Please ensure this form is submitted before sending your item back to us - it makes the process a lot easier and we cannot guarantee a refund or exchange if not completed.

2. We'll get back to you 

One of our Customer Service team members will contact you via email with instructions on how to correctly label your return.

3. Pack & Send 

Pack up your item carefully, so it reaches us safely. You can re-use your VANI-T packaging, or a similar sized box if you no longer have it.

Following the instructions emailed to you, correctly label your return and post to the address provided.

The shipping cost incurred by the customer for returning item/s are NOT covered or reimbursed by VANI-T.

3. Then what happens? 

We will process your credit, exchange or refund within 14 business days of your return arriving back to us. 

We will be in touch as soon as your return is complete.